PRIVACY & GDPR POLICY

Summary

As part of your dealings with our companies we will collect and otherwise process personal information about you in order to supply vehicles goods and services to you and to administer our relationship with you. This may involve sharing your personal information with third parties. This privacy policy describes in detail how we will use your personal information and how you can exercise your rights with respect to your personal information.

If we decide to change this Privacy Policy, we will post the updated policy on our website so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it. The updated privacy policy will take effect as soon as it is posted on our website.

Introduction

In this privacy policy, references to us, we or our (or words of similar import) means Auto Station that processes your personal information, as defined below and interacts with you (for example the entity from whom you purchased a vehicle or other services).

In this privacy policy, references to you mean the person whose personal information (as defined below) we collect, use and process. This includes anyone who visits our website (or 3rd party websites), contacts as in connection with the purchase of a vehicle and/or any goods or services we provide or otherwise interacts with us.

We are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 1998 up to and including January 2020 and the EU general data protection regulations 2016/679 GDPR together refer to thereafter as Data Protection Legislation under other applicable laws and regulations that relate to data protection and privacy.

A visit to our website

Our website is powered by Autotrader (Web services provider) and are committed to ensuring that data is processed in accordance with the applicable data privacy laws and is kept secure.

When someone visits our website, they collect standard Internet log information (your IP address, browser, and type of a device) and these details of visitor information is stored securely and within their regulations and policies. These can be found at www.autotrader.co.uk/privacy-policy.

Please note that any customer data or information you provide via our website may be used to deal with your enquiry and may be uploaded to our database for accounting procedures but will not be used for marketing purposes.

When you submit information using our website online forms your data will be collected and stored for 30 days for the legitimate business purpose of enabling us to access the information and deal with your request. After the request is dealt with the details will be deleted, if no further business is requested.

Who is responsible for your personal information?

For the purposes of the Data Protection Legislation we are the data controller (No outside third parties) in respect of your personal information that we collect and process, as further described in this privacy policy, we will not share your information with anyone out with Auto Station, unless it relates to the contract we have with yourself or a finance situation, and will do our utmost to keep it safe and secure with our systems up to date, at all times. We are also registered under the Data Protection Regulations 2018 through the ico. (Information Commissioner’s Office). More information can be found at https://ico.org.uk/.

What information do we collect

We may collect and process information about you including your name, address, contact details (including email address and mobile phone number), your vehicle details, purchase history and data collected as part of the finance application or payments (including previous addresses, employment details and bank account details) this information is referred to in this privacy policy as personal information.

We may collect and process the following personal information about you.

{C}We will collect information relevant to the insurance products, if applicable.

If you provide us with personal information about another person, you must ensure that before you provide us with their personal information you have their agreement to do so and that they are aware of the ways in which we use their personal information as set out in this privacy policy.

With whom do we share your personal information?

In connection with the above uses of your personal information we may disclose your personal information to a third parties in connection with our business activities, included in the following circumstances.

{C}Other than the above and for dealing with your specific product or service we will not disclose your personal details out with the Auto Station company.

Protecting your personal information

Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

The transmission of information via the Internet is not completely secure, this risk is not specific to our website and is common across the Internet. We cannot guarantee the security of your data including your personal information transmitted to our website, any transmission is at your own risk.

Email Forwarding and usage

The company will transmit email communication to clients. These email messages and any documents accompanying them will be private and confidential to the recipient. These are for the use of the addressee only. If an email is sent to you and you are not the intended recipient, any unauthorised use, disclosure, copying, distribution is strictly prohibited. If you receive an email in error your must contact autostation@btconnect.com and delete the message immediately. Internet communications are not always secure and therefore we do not accept legal responsibility for changes made to a message after it has been sent. The recipient is responsible for verifying its authenticity before acting on its contents. Where the contents are personal or otherwise unconnected with the business, Auto Station does not accept responsibility or liability for such content. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure the onward transmission, opening or use of messages and any attachments do not adversely affect its systems or data. No responsibility is accepted by Auto Station in this regard and the recipient should carry out virus and other checks as it considers appropriate.

Access to your personal information

The Data Protection Legislation gives you the right to access your personal information. To request access to your personal information, please just contact the office and this information can be supplied to you (we will ask for identification before issuing this information).

You have the right to request that the company delete your personal data. if you would like more information about this please contact our office (this cannot be done if an accounting transaction is in place till the following years accounts are finalised).

Alternative Dispute Resolution:

Any dispute or complaint should be made in writing to the dealer to the head office, as address above, by recorded delivery. If the complaint is made by email you should make sure that you get a reply (this would be done within 48 hours and if a receipt reply is not received the email will not have reached the company. So, we ask that you contact us again).

The complaint will be handled by the partners and replied in writing within 48 hours. If the complaint remains unresolved for more than 28 days you can contact the Financial Conduct Authority, who may be able to help depending on the issue (Ref No is 671801).